The District is moving forward with the customer service initiative in the Strategic Plan, "Excellence for All". Like everything else the District does, this is all about accountability. As you know, accountability means having objectively measurable goals and assessing performance relative to those benchmarks. Now they need people - lots of people - to make those assessments.
They need people to act as secret shoppers to check and report compliance with the customer service protocols. It's not a big commitment - a few minutes of training, a few minutes of asking for service and a few minutes to report on your experience. Did the staff respond promptly? courteously? correctly?
If you're willing to be one of the army of hundreds of secret shoppers they need to assess the standard of customer service in the District, please contact Bernardo Ruiz at bjruiz(at)seattleschools.org.